Yelp.com, the popular user-written reviews and ratings site of local businesses, has been hit with a class action suit filed on February 23, 2010 claiming extortion. The suit reads: “One method Yelp uses to control content (and thereby raise or lower a business’s rating), is to promise to remove a business’s negative review or relocate [...]
When Yelp.com gets yelped
Mistakes are for the fearless
One of the most demanded virtues of leaders in the public realm, be they politicians or corporate leaders, is consistency. Consistency is a preamble to trust. And trust is a prerequisite for a good reputation. Not a flawless reputation, there is no such thing, but one that is resilient and able to recover from incidents [...]
Reputation matters — even more in difficult times
In the March 22 Sunday New York Times, an excellent ongoing series follows small businesses and how they are coping with the recession. The story includes a profile of the owner of a small restaurant, and a quote that shows the fundamental role of reputation. Despite financial pressures, long hours and far less business, Mouhamad Shami says [...]
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