NOTE: The following article, written in March 2010, was excerpted and published in the May 2010 issue of the Japanese magazine — Kohokaigi.
It will be many months before we can objectively assess the long-term impact of Toyota’s recall situation on the company’s reputation and its future success as a business. For now, perceptions of the [...]
Toyota and the emerging challenges of global reputation management
Financial Services Reform: What’s the Endgame?
ReputationPoint contributor, Franz Paasche, participated in a recent discussion entitled “Financial Services Reform: What’s the Endgame?” offering his insights into the rebuilding of the industry’s tarnished reputation.
We invite you to listen to a recording of the 5/13/10 event accessible at this link: http://events.fleishmanhillard.com/financialservicesreform
Here is the full list of participants:
• Lionel Johnson, Senior Vice President, Fleishman-Hillard, former Deputy [...]
Worth reading: Privacy as currency and the price of reputation
If you want to follow an emerging issue in reputation management, the growing conflict at the intersection of business interests and privacy rights is ripe for some drama. Those who manage the reputation of an organization, or who care about how reputations of individuals are formed, online and offline, should take note.
The implications of paying [...]
The environment for reputation: Optimism and the limits of reality
The past year has provided sharp lessons about the consequences of taking an overly optimistic view of financial risks. Reputation is a key element in understanding risks of several types, so it is worth considering how too much optimism affects the reputations of corporations and their leaders.
A new book, Bright Sided: How the Relentless Promotion [...]
Mistakes are for the fearless
One of the most demanded virtues of leaders in the public realm, be they politicians or corporate leaders, is consistency. Consistency is a preamble to trust. And trust is a prerequisite for a good reputation. Not a flawless reputation, there is no such thing, but one that is resilient and able to recover from incidents [...]
Lawyers catch a break
When was the last time you heard a lawyer joke?
In surveying the reputation landscape following a year of upheaval in the global economy, it is clear that the financial industry has taken a reputational hit — and that the damage has extended to a wide range of leading companies, and in some cases, entire business [...]
Google: from nimbus to NIMBY
One of the reasons Google has the best reputation of any company on the globe is that the majority of customers don’t get a bill in the mail for using Google’s terrific products every day. It’s hard to gripe when you aren’t paying for something. And, it’s human nature to think highly of a provider [...]
No such thing as “personal” when it comes to CEO reputation?
What happens after big-name CEOs leave their jobs? Do their reputations recover over time if they are fired or leave under pressure? How should they re-enter the public dialogue? The ousting of GM’s long-time leader Rick Wagoner brings the question to mind, along with Monday’s Bloomberg TV interview of former HP CEO Carly Fiorina. (Both [...]
Et tu America?
Princeton economist Paul Krugman opines in a March 29th New York Times column America the Tarnished, “The financial crisis has had many costs. And one of those costs is the damage to America’s reputation, an asset we’ve lost just when we, and the world, need it most.”
As the world’s global economic powers gather for the [...]
Reputation watch — the ratings services
A company’s reputation is a composite of many factors. Often, one of the contributing factors to a company’s reputation within the financial community and publicly is the company’s credit or bond rating from the leading ratings services. As the world continues to absorb the shock of how vulnerable so many well-regarded, highly rated institutions proved [...]
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