In this age of the social media Wild West where a company can spend significant resources responding to the endless chatter, it’s a healthy exercise to weigh what voices truly matter to your company’s reputation, and for that matter, to rank what issues directly affect your company’s reputation. This preparation of identifying “sources of excellence” will [...]
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Crisis Preparation: What will trigger your Consumer Reports moment?
When a nation’s reputation moves from “emerging” to “developed”
Typically, the reclassification of a country from emerging to developed market status by equity index providers (such as MSCI Barra) is a mixed blessing for the companies that are based there.
On the one hand, the recognition that the economy in which the company operates is “up there” with the United States, Western Europe, and Japan [...]
Getting a glimpse of the rare Guaranteed Employment Program
Frank Koller’s recently-released business book entitled Spark. How Old-Fashioned Values Drive a Twenty-First-Century Corporation: Lessons from Lincoln Electric’s Unique Guaranteed Employment Program explores a topic we seldom read about in today’s headlines – a public company that has been productive while staying true to the value of retaining its workforce through good times and bad.
For [...]
Worth reading: Privacy as currency and the price of reputation
If you want to follow an emerging issue in reputation management, the growing conflict at the intersection of business interests and privacy rights is ripe for some drama. Those who manage the reputation of an organization, or who care about how reputations of individuals are formed, online and offline, should take note.
The implications of paying [...]
More children and scientists at business dinners!
“There is a mismatch between what science knows, and business does,” says Daniel Pink, former speechwriter to Al Gore and author of A Whole New Mind. At TED, he shares his insights on how motivation relates to productivity. The findings of science take a remarkable distance from how companies are run today: “As long as [...]
Boards of Directors – blame, responsibility and reputation
At a recent press conference in London, while responding to questions on the United States’ role in the deterioration of the capital markets, President Obama cited his former law professor’s adage: “Some are to blame, but all are responsible.” While the reference was broad, the principle also captures the perspective emerging in the political [...]
Same as it ever was
Watching Ben Bernanke and Tim Geithner get grilled by senators on CSPAN, one word came to mind: Watergate. Why? Not because of nefarious doings and political intrigue. It was the hammering away, in multiple questions from Senators of many states, on one underlying aspect about the bonuses. It all went back to, “What did you [...]
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